February 8, 2023

Job Title: Director of Human Resources & Operations

Position Type: Full-Time

Background: The National Veterans Legal Services Program (NVLSP) is a high-impact national nonprofit veterans service organization based in Arlington,VA . Established in 1981, NVLSP's mission is to ensure that the government delivers to our nation’s 22 million veterans and active duty personnel the benefits to which they are entitled due to the disabilities that resulted from their military service.  To this end, NVLSP and its attorneys provide free legal representation to veterans and surviving family members before the U.S. Court of Appeals for Veterans Claims (CAVC) and other federal courts, the Board of Veterans' Appeals, and VA regional offices. NVLSP often serves as amicus or lead counsel in impact litigation throughout the United States. NVLSP’s impact litigation alone has resulted in payment of more than $5.4 billion in benefits to more than 100,000 veterans and their survivors. In addition, NVLSP trains hundreds of other lawyer and non-lawyer advocates in veterans/military law and publishes advocacy materials to assist these advocates in their representation of veterans, service members, and their families. NVLSP wrote the book on veterans law, The Veterans Benefits Manual, the nation's first veterans law treatise.

Job Description: The Director of Human Resources & Operations (DHR&O) will be part of NVLSP’s management team, responsible for the organization’s four primary areas of operations: human resources, administration, facilities, and information technology.

Responsibilities: The DHR&O will report to the Executive Director (ED) to: (1) ensure necessary organizational policies and procedures are developed, adhered to and modified; (2) obtain and maintain business licenses, registrations, and insurance; (3) supervise the Office Manager and administrative team to ensure efficiency of operations related to supplies, office equipment, and organizational support; (4) ensure compliance with lease terms while managing the organization’s physical facilities; (5) oversee all human resources functions including but not limited to regulatory compliance, remote working policies, equipment and property management, hiring, onboarding, terminating and offboarding personnel, personnel evaluations, disciplinary action, salary structure, and job classifications;  and (6) supervise the IT Manager to ensure that optimal technology solutions are adopted and implemented, while overseeing IT project management and vendor relations. The DHR&O works closely with the ED as well as the Director of Finance (DF) to develop and implement the organization’s vision and mission.

Other Duties: Work with the ED and DF to develop budgets for the organization as a whole, individual programs and new/proposed/expanded services, including the preparation of budget revisions as needed, particularly for matters related to personnel and overhead.

Prepare and present monthly reports for the ED.

Serve as a member of the Operations Team – a team that makes critical business decisions for the organization.

Monitor changes in legal, regulatory and administrative environments and implement changes in procedures and needed to maintain compliance while maximizing operational and financial results.

Manage the organization’s various insurance programs (including GCL, Malpractice, D&O), including ongoing risk analysis.

Serve as the agency’s primary liaison with its independent vendors and the landlord to ensure the compliance with contract and lease terms.

Manage the organizations contract database and interface with other directors to ensure all information regarding contracts is complete and accurate.

Ability To:
• Work with senior members of the organization as part of the Directors Team.
• Communicate effectively, efficiently, and confidently with all staff whether verbally or in writing.
• Supervise staff, develop job descriptions and provide performance evaluations and suggestions for improvement.
• Identify, analyze and solve problems effectively and efficiently.
• Work well with, and be responsive to the needs of, internal and external customers, including the Board of Directors and various funding sources.
• Assimilate new information and technology.
• Foster and cultivate business opportunities and partnerships.

Education and Experience:
• Bachelor’s degree from an accredited college or university; with Master’s degree preferred.
• Five to seven years of senior operations management experience, particularly in the field of human resources.

Other Desired Skills:
Must be highly ethical with a high level of integrity; self-motivated; dependable and reliable; detailed oriented; able to interface easily with staff, other senior management personnel and funding sources. Familiarity with Bamboo (human resources information system) is highly desired. Demonstrated leadership, project management and team-building skills are highly valued.

Salary & Benefits: NVLSP offers a competitive salary and benefits package.

Applications: A cover letter, resume and list of three references should be submitted to the Executive Director Paul Wright at personnel@nvlsp.org. Resumes submitted without a cover letter will not be considered. 

All applications will be reviewed in confidence.  NVLSP is an equal opportunity employer.

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