May 23, 2022

Job Title: Paid IT Internship

Job Location: Washington D.C./Arlington, VA

Organization: National Veterans Legal Services Program

Background: The National Veterans Legal Services Program (NVLSP) is a national nonprofit veterans service organization based in Washington DC. Established in 1981, NVLSP's mission is to ensure that the government delivers to our nation’s 22 million veterans and active duty personnel the benefits to which they are entitled due to the disabilities that resulted from their military service. To this end, NVLSP and its attorneys provide free legal representation to veterans and surviving family members before the U.S. Court of Appeals for Veterans Claims (CAVC) and other federal courts, the Board of Veterans' Appeals, and VA regional offices. NVLSP often serves as amicus or lead counsel in impact litigation throughout the United States. In addition, NVLSP trains hundreds of other lawyer and non-lawyer advocates in veterans/military law and publishes advocacy materials to assist these advocates in their representation of veterans, service members, and their families. NVLSP wrote the book on veterans law, The Veterans Benefits Manual, the nation's first veterans law treatise.

Job Description
NVLSP is seeking an aspiring Systems Administrator to provide Tier-I IT support to employees working remotely and in the office. The Systems Administrator will provide network and desktop hardware and software installation services, perform application testing and end-user training, and perform troubleshooting, maintenance and repair of IT systems and related equipment.

Desired Qualifications:
• Currently participating in a technology-related degree (requirement)
• CompTIA A+ or equivalent level of certification (desired)
• Strong vocal and written communication skills (requirement)

• Provide tier 1 help desk support, resolving technical issues and provides technical assistance for all operating systems and provide remote support via remote access, or over the phone to resolve end user technical issues.
• Set up new hires with profiles and the appropriate access to the company systems as well as configuring and deployment of equipment such as computers, virtual machines, docking stations, monitors, printers, networking equipment, and more.
• Understand and troubleshoot basic TCP/IP network connection issues.
• Assist with Office 365 and Microsoft Active Directory deployments.
• Strong verbal and written skills. Ability to explain technical issues in technical and a non-technical term.
• Create technical documentation related to system configurations, process, procedure.
• Able to contribute to team effort and individual achievement through problem-solving abilities.
• Performs other related duties as requested.

Entry-level experience supporting the following technologies:
• Microsoft Windows Server 2019/2022 & Windows 10/11 desktop environments
• Full suite of Microsoft Office applications
• Microsoft Azure & Microsoft Admin portal administration
• AWS cloud applications i.e., WorkSpaces, EC2, FSx, S3, and more
• Hyper-V virtualization fundamentals
• Zoom Phone for Business
• TeamViewer remote management tools or equivalent
• FreshDesk ticketing system or equivalent
• Microsoft CMD and PowerShell basics

Physical Qualifications:
Ability to lift up to 50 pounds occasionally as needed; and capabilities of crouching and reaching for extended periods of time.

Closing Date:  Available immediately; closes when filled. 

Salary: We are offering a funded position for $16 an hour, from 20 hours up to 35 hours per week.

Applications: To apply, send a cover letter, resume and a list of three references to: personnel@nvlsp.org. with the subject line of Paid IT Internship.

NVLSP is an equal opportunity employer.

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