June 26, 2024

Information Technology Intern

Position Type: Internship

Background: The National Veterans Legal Services Program (NVLSP) is a high-impact national nonprofit veterans service organization based in Arlington, VA. Established in 1981, NVLSP's mission is to ensure that the government delivers to our nation’s 18 million veterans and active duty personnel the benefits to which they are entitled due to the disabilities that resulted from their military service. To this end, NVLSP and its attorneys provide free legal representation to veterans and surviving family members before the U.S. Court of Appeals for Veterans Claims (CAVC) and other federal courts, the Board of Veterans' Appeals, and VA regional offices. NVLSP often serves as amicus or lead counsel in impact litigation throughout the United States. In addition, NVLSP trains hundreds of other lawyer and non-lawyer advocates in veterans/military law and publishes advocacy materials to assist these advocates in their representation of veterans, service members, and their families. NVLSP wrote the book on veterans law, The Veterans Benefits Manual, the nation's first veterans law treatise. NVLSP’s pro bono program Lawyers Serving Warriors® (“LSW”) provides free legal representation, through a nationwide pro bono network of private law firms and corporate legal departments, to disabled active duty personnel and veterans and their families.

Position Description: NVLSP is seeking a dedicated and motivated Junior Systems Administrator to join our IT team. In this hybrid role, you will provide Tier-I support to our remote and on-site staff, ensuring seamless virtual and in-office IT operations. Your responsibilities will include hardware and software installation, application testing, end-user training, and system troubleshooting and maintenance. We offer a flexible schedule to accommodate your needs while ensuring our team receives top-notch IT support. Candidates must reside within an hour of Arlington, VA, and have reliable transportation to accommodate occasional in-office requirements. Join us and contribute to a mission-driven organization dedicated to excellence.

Required Qualifications/Skills:
•Currently participating in a technology-related undergraduate or graduate degree(requirement)
•CompTIA A+ or equivalent level of certification (desired)
•Strong verbal and written communication skills (requirement)

Qualifications & Experience:

•Provide Tier 1 help desk support, resolving technical issues and provides technicalassistance for Windows, Unix, and Linux systems and provide remote support via remoteaccess software, or over the phone to resolve end user technical issues

•Set up new hires with profiles and the appropriate access to the company systems inaccordance with NVLSP IT onboarding procedures.

•Configure and deploy equipment such as computers, virtual machines, printers, VoIPs,networking equipment, peripherals, and more

•Understand and troubleshoot basic TCP/IP network connection issues.

•Assist with Office 365 and Microsoft Azure complications.

•Assist with writing GPO objects and policies via Microsoft Active Directory

•Strong verbal and written skills. Ability to explain technical issues in technical and a non-technical term.

•Create technical documentation related to system configurations, process, procedure.

•Able to contribute to team effort and individual achievement through problem-solvingabilities

•Performs other related duties as requested

•Ability to lift 50 lbs.

Entry-level experience supporting the following technologies:

•Microsoft Windows Server 2019/2022 & Windows 10/11 desktop environments

•Full suite of Microsoft Office applications

•Microsoft Azure & Microsoft Admin portal administration

•AWS cloud applications i.e., WorkSpaces, EC2, FSx, S3, and more

•Hyper-V virtualization fundamentals

•Zoom Phone for Business

•TeamViewer remote management tools or equivalent

•FreshDesk ticketing system or equivalent

•Microsoft CMD and PowerShell basics

Opening/Closing Date: Available immediately; closes when filled.

Work Schedule: NVLSP will work with the selected applicant to design a work schedule full time or part time not to exceed 25 hours, schedule that aligns with NVLSP and the selected applicant’s school schedule.

Schedule/Location: The IT Intern will be able to work a hybrid schedule remote and in office. The NVLSP office is located in Rosslyn, Arlington, VA 22209

Salary and Benefits: This is an unpaid internship opportunity for college level credit.

Applications: To apply, please email a resume to: Rafael.Resto-Olivo@nvlsp.org and include 3 employment references. The e-mail subject line should be: IT Intern.

All applications will be reviewed in confidence. NVLSP is an equal opportunity employer.

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