April 1, 2024
Job Title: Intake Specialist
Position Type: Full Time -IN OFFICE POSITION
Background: The National Veterans Legal Services Program (NVLSP) is a high-impact national nonprofit veterans service organization based in Arlington, VA. Established in 1981, NVLSP's mission is to ensure that the government delivers to our nation’s veterans and active duty personnel the benefits to which they are entitled due to the disabilities that resulted from their military service. To this end, NVLSP and its attorneys provide free legal representation to veterans and surviving family members before the U.S. Court of Appeals for Veterans Claims (CAVC) and other federal courts and agencies. NVLSP often serves as amicus or lead counsel in impact litigation throughout the United States. In addition, NVLSP trains hundreds of other lawyer and non-lawyer advocates in veterans/military law and publishes advocacy materials to assist these advocates in their representation of veterans, service members, and their families. NVLSP wrote the book on veterans’ law—The Veterans Benefits Manual—the nation's first veterans law treatise. NVLSP’s pro bono program Lawyers Serving Warriors® (“LSW”) provides free legal representation, through a nationwide pro bono network of private law firms and corporate legal departments, to disabled active duty personnel and veterans and their families.
Responsibilities: NVLSP seeks a full-time intake specialist to serve as the initial contact between veterans and NVLSP attorneys. The intake specialist is responsible for the following: determining program eligibility; sending out intake packets; meticulously maintaining the client database; reviewing submitted client documentation; requesting VA and military records via the Privacy Act; providing status updates; scanning, combining, and uploading client records and documentation; maintaining and organizing physical client files; updating various spreadsheets and data collection; and working closely with the LSW team attorneys.
Required Qualifications/Skills: The successful candidate will have exceptional organization skills, attention to detail, and the ability to manage and prioritize multiple deadline-driven tasks while maintaining a professional and pleasant demeanor. Other requirements include:
• Bachelor’s Degree or Paralegal Certificate from accredited institution or program
• 2 to 5 years paralegal or comparable experience
• Excellent proofreading and writing skills
• Experience with client contact via phone and email
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel, etc.) and Adobe Acrobat
• Ability to maintain records of ongoing matters in paper and electronically
• Ability to prioritize and handle multiple projects simultaneously under constant deadlines
• Strong organizational, problem solving, and communication skills
• Experience with veterans law, disability law, and/or military service appreciated
Opening/Closing Date: Available immediately; closes when filled.
Salary and Benefits: Salary commensurate with qualifications and experience ($36,000-$44,000 per year). NVLSP offers a competitive salary commensurate with experience and a generous benefits program, with health insurance provided at no cost to employee. A retirement plan is also offered.
Applications: To apply, e-mail a cover letter, resume, and list of 3 references to Rochelle@nvlsp.org, Rochelle Bobroff, Director of Lawyers Serving Warriors®, with the subject line: Intake Specialist.
All applications will be reviewed in confidence. NVLSP is an equal opportunity employer.